Frequently Asked Questions
Ordering from Sunshine Organics
How do I order?
Ordering with us is super quick and easy. Simply follow these steps;
- Products are grouped by type or you can use the search function if there is something in particular you want.
- Add items to the basket.
- When you have finished your order. Go to the Checkout by clicking on the basket icon then click on the checkout button.
- When you enter your address the system will calculate the delivery fee. Remember if your order is over $160 the delivery will be free of charge.
- Now you enter your account details, your delivery details and any order preferences or specific instructions for us.
- Check out through our safe and secure payment gateway with either debit or credit card.
- Now your delivery is on its’ way to you. So quick and easy.
What if I want to cancel an item or change my order;
If you would like to change an item on your order you are welcome to contact us by email or phone
If you would like to cancel or change an item on your order you are welcome to do so as long as it is prior to the cut off time for your delivery day. Orders cannot be cancelled after the cut off time.
Am I able to reorder a previous order?
Yes, you can!
- Simply log into your account
- Once in My Account view your Orders by clicking on it.
- Your previous orders will come up
- Click on the Order you wish to reorder
- Click Add to Basket - you can add or delete products from this order once they are in your basket.
- Once you have all you are happy you have completed you order then Checkout as usual. So simple and easy.
When do I need to order by and when will it be delivered?
Your cut off time for order and the delivery day is dependent upon where you live. Due to the freshness guarantee of our Pick Pack Deliver system we order daily.
So excited we are now using a new refrigerated delivey service with new delivery areas in south east Qld & NSW. Here are the new delivery days;
Brisbane Region including Ipswich Logan Moreton Bay, Samford, Woodford, Bribie Island - Delivery Tuesday, Wednesday, Thusday, Friday
Brisbane Regional including Samford, Woodford, Caboolture, Bribie Island -Delivery Tuesday, Wednesday, Thursday, Friday
Gold Coast Region- Delivery Tuesday, Wednesday, Thursday, Friday
Tweed Heads, - Kingscliff Region - Delivery Monday, Tuesday, Wednesday, Thursday, Friday
Gold Coast HInterland Beaudesert Region including Jimboomba, Tamborine - Delivery THursday
Byron Bay to Ballina - Delivery Wednesday
Sunshine Coast - Delivery Tuesday, Wednesday, Thursday, Friday
Gympie Region & Mary Valley - Delivery Tuesday and Friday
Maryborough, Hervey Bay, Bundberg Region - Delivery Tuesday and Friday
Kingaroy- D'Aguilar - Kilcoy Region - Delivery Thursday
Toowoomba Region including Gatton, Laidley- Delivery Tuesday, Wednesday, Thursday, Friday
Stanthorpe - Warwick Region - Delivery Tuesday and Friday
Pittsworth, Dalby, Chinchilla, Roma - Delivery Thursday
Cut Off Times; - new shorter time to delivery
Tuesday Delivery - Order by midnight Sunday
Wednesday delivery - Order by midnight Monday
Thursday delivery - Order by midnight Tuesday
Friday delivery - Order by midnight Wednesday
Once you know your cut off time, you can order any time prior to the cut off.
If you would like to receive an order for that week you order must be finalised prior to the cut off time. **If we receive your order after cut off time, it will be sent on the next week’s delivery.
We update our prices and the availability of products on a Friday night so it is ideal to order after Friday night but before your cut off time.
Where do we deliver?
We can deliver to most suburbs across South East Queensland as per our map:
Brisbane Sunshine Organics home delivery:
Pinjarra Hills, Anstead, Bellbowrie, Moggill, Brisbane, Brisbane Adelaide Street, Spring Hill, New Farm, Bowen Hills, Fortitude Valley, Herston, Newstead, Ascot, Hamilton, Pinkenba, Eagle Farm, Albion, Clayfield, Hendra, Nundah, Toombul, Wavell Heights, Wavell Heights North, Northgate, Banyo, Nudgee, Nudgee Beach, Virginia, Bracken Ridge, Brighton, Brighton Eventide, Brighton Nathan Street, Deagon, Sandgate, Shorncliffe, Fitzgibbon, Taigum, Royal Brisbane Hospital, Lutwyche, Windsor, Wooloowin, Gordon Park, Kedron, Chermside, Chermside Centre, Chermside South, Chermside West, Aspley, Boondall, Carseldine, Geebung, Zillmere, Bridgeman Downs, Bald Hills, Alderley, Enoggera, Gaythorne, Grange, Newmarket, Wilston, Brookside Centre, Everton Park, Mcdowall, Mitchelton, Stafford, Stafford Heights, Keperra, Ferny Grove, Upper Kedron, Kelvin Grove, Red Hill, Ashgrove, Ashgrove West, The Gap, Milton, Paddington, Bardon, Auchenflower, Mount Cootha, Toowong, St Lucia, St Lucia South, Chelmer, Indooroopilly, Indooroopilly Centre, Taringa, Chapel Hill, Fig Tree Pocket, Kenmore, Kenmore East, Kenmore Hills, Seventeen Mile Rocks, Sinnamon Park, Jamboree Heights, Jindalee, Middle Park, Mount Ommaney, Riverhills, Sumner, Westlake, Corinda, Graceville, Graceville East, Oxley, Sherwood, Darra, Doolandella, Durack, Inala, Inala East, Inala Heights, Richlands, Ellen Grove, Forest Lake, Highgate Hill, South Brisbane, West End, Buranda, Dutton Park, Woolloongabba, Annerley, Fairfield, Fairfield Gardens, Yeronga, Moorooka, Tennyson, Yeerongpilly, Brisbane Market, Rocklea, Salisbury, Salisbury East, Archerfield, Coopers Plains, Macgregor, Robertson, Sunnybank, Sunnybank Hills, Sunnybank South, Acacia Ridge, Larapinta, Pallara, Willawong, Nathan, Kuraby, Eight Mile Plains, Runcorn, Logan Central, Woodridge, Algester, Parkinson, Calamvale, Drewvale, Stretton, Berrinba, Karawatha, Underwood, Greenslopes, Stones Corner, Holland Park, Holland Park East, Holland Park West, Tarragindi, Wellers Hill, Mansfield, Mount Gravatt, Mount Gravatt East, Upper Mount Gravatt, Wishart, Rochedale, Rochedale South, Daisy Hill, Priestdale, Slacks Creek, Springwood, Shailer Park, Carbrook, Cornubia, Coorparoo, Camp Hill, Carina, Carina Heights, Carindale, Belmont, Gumdale, Ransome, Wakerley, Chandler, Burbank, Mackenzie, Capalaba, Capalaba West, Sheldon, Thorneside, Birkdale, Ormiston, Wellington Point, Alexandra Hills, Cleveland, Thornlands, Mount Cotton, Redland Bay, Victoria Point, Victoria Point West, East Brisbane, Kangaroo Point, Cannon Hill, Morningside, Norman Park, Seven Hills, Balmoral, Bulimba, Hawthorne, Murarrie, Tingalpa, Hemmant, Lytton, Port Of Brisbane, Wynnum, Wynnum North, Wynnum Plaza, Wynnum West, Lota, Manly, Manly West, Alberton, Eagleby, Teneriffe, Brisbane City, Brisbane Airport, , Darra, Rocklea, Salisbury, Sumner Park, Mt Gravatt, Cleveland, Kalinga, Upper Mt Gravatt, Pullenvale, Wynnum, Wacol. Brookfield
If you live in other areas of South East Queensland or Northern NSW, we would still love to be able to help you, please contact us to find out whether we can deliver to your area. If you are outside these ares then the delivery day and charges may be different to the standard timing and rates described in our delivery terms and conditions.
What will happen if a product is not available
Due to our Pick Pack Deliver system to ensure freshess of product there are times where the product you ordered is not available. Our product arrives on the morning of delivery we will let you know as soon as possible if a product is not available. A refund will be put onto your card through the Stripe payment gateway immediately. You will receive an email confirming the refund.
Freshness Guarantee – Return & Refund Policy - That means risk free shopping
Your satisfaction is our priority, that’s why we have a 100% Freshness Guarantee. This is the reason we use the Pick Pack Delivery system. However we realise that problems do occur in even the best systems. In the event you are not satisfied with an item purchase at our online store please let us know for a product refund.
How do I pay for my order?
You will be asked to pay for your order at our online checkout through our safe and secure payment gateway Stripe. We accept debit or credit cards VISA, Mastercard, Amex
We use Secure Server Software SSL which is the industry standard and among the best software available today for secure ecommerce transactions. It encrypts all of your personal information including credit card number, name and address so that it cannot be read as information travels over the internet.
Discounts available
Yes, we have a number of discounts available for you;
- We would love to give you $10 off on your first order just use the code FIRSTDEL at the checkout.
- Free Delivery on any orders over $160. (This will automatically happen at the checkout if you have spent over $160)
Want to surprise a friend with an order as a Gift?
What a beautiful gift to send to a friend in need or just to say thank you. It is very simple, you have two options;
- Log into your account as usual
- Choose the order that you want for your friend and put it into the basket.
- When you checkout make sure you put your friends Delivery details.
- All the paperwork will then still come to your email address however the parcel will be delivered to your friend.
Option 2:
- Set up and account and make an order under your friend’s name.
- Make sure you put your email address and phone number as the contact details so it stays a surprise for your friend.
- Checkout as usual and your friend will enjoy a wonderful surprise when a box full of fresh organic produce and groceries turns up on their doorstep.
Who will deliver your order?
Deliveries are on the day for your area via Be Cool, a refrigerated courier service dedicated to delivering food to your home. Thank you Be Cool team!
When you place an order with us you are authorizing our Couriers to leave the parcel at your door unattended. However, you are able to put special delivery instructions at the time of order. Eg: “Please leave the parcel in the shade on the left hand side of the front door.” etc. to ensure that your parcel is safe and out of the sun until you come home. You may choose to have your delivery dropped off to work or to a friends’ house if you are concerned at all.
Get your delivery fee free of charge!
Excitingly for orders over $160 delivery is free of charge! How good is that. No shopping trip hassles and free delivery.
If placing orders under $160, a freight charge of $10.50 will be added to your total for Brisbane Region and $12.50 for all other regions.
Do I need to be at home to received my delivery?
No, you do not need to be at home to receive your order. Our boxes are sustainably designed cardboard boxes with specially designed brown paper insulation & frozen water bottles to help keep your box fresh & cold with a focus on sustainability with every step. In most cases, as long as you are home that evening your product will remain cool and fresh ready to be unloaded when you arrive home.
Will my order stay cold?
Our delivery boxes are specially designed to keep your produce fresh whilst having an environmental focus. Our cardboard boxes are insulated with a specially designed brown paper insulation . Our secret is inside we pack frozen water bottles to help keep your order beautifully cold & fresh and for you to enjoy afterwards.
Freshness Guarantee – Return & Refund Policy - that means risk free shopping
Your satisfaction is our priority, that’s why we have a 100% Freshness Guarantee. This is the reason we use the Pick Pack Delivery system. However, we realise that problems do occur in even the best systems. In the event you are not satisfied with an item purchase at our online store please let us know for a product refund.
How can I be sure of the quality when I am not picking it?
Good question. We take our freshness and quality very seriously. It is the reason why we have the Pick Pack Deliver system and our Freshness guarantee
- Once the fresh produce arrives from the farmer it is checked for quality. Only the best quality produce is accepted
- We have long term relationships with our farmers. Some up to 30 years. This builds a relationship of trust and understanding ensuring we receive only the highest quality product.
- Our packers are trained with care to pack you boxes with love and consideration ensuring the heaviest items are at the bottom and bruiseables at the top. Just the way we like our groceries to be packed.
- If you have specific requirements in relation to packing or size etc please put notes in the special instructions area so we can make sure we meet your requirements.
Product Availability and Substitutions
At Sunshine Organics we will make every effort to ensure that items that are listed on the live website are in stock and available for quick delivery. From time to time products do go out of stock. We will endeavour to inform you as soon as possible if this is the case. You are welcome to tick substitutions and our friendly packers will substitute the item for as similar as possible. If this is not possible you will receive a refund for the item.
Our packaging
Sustainability is a value at the core of our business. Great care has been taken to ensure our packaging is sustainable. We pack items loose where we can. If we cannot we use brown paper bags. If the item is fragile when we may use biodegradable cornstarch bags which are home compostable. If you have ordered grocery items, they come pre-packaged. Please see our recycling brochure to ensure that you are able to recycle or compost as much as possible in the most efficient way.
Please always feel free to contact us if you have any further enquiries. We are here to help ensure you have a simple and enjoyable shopping experience. We love feedback it helps us improve what we do!